Before the shift
Check the day’s offer with your team leader. Know who qualifies, which costs to explain and where to check a detail you’re unsure about.
Independent sales company
Sales with
a human touch.
We bring energy and broadband brands into everyday conversations. Our teams meet customers in retail venues across the North West and Midlands.
Explore the sales role ↓ Discuss a campaign ↗ATLAS / REGIONAL OPERATIONSASG
ATLAS SALES GROUPNW / MID
Working at Atlas / The role
What does a sales
assistant actually do?
You’ll start conversations with shoppers at retail venues in the North West or Midlands. The job takes patience. Some people will walk straight past. Others will stop because they have a question they haven’t been able to answer online.
At the venue
Introduce yourself and listen. A broadband customer might care more about getting reliable Wi-Fi upstairs than a headline speed. Ask what they use today before explaining the options. If they decline, thank them and move on.
At the debrief
Review your results and one conversation that was difficult. Bring the actual question the customer asked so you and your leader can practise a better answer for next time.
Working at Atlas / Training
How you learn
the job.
Product knowledge and conversation skills develop together. Knowing an offer is one thing. Explaining it clearly when someone is in a hurry takes practice.
Practise one conversation
In a sales clinic, work through an opening, a question and a close. For example, practise answering “What will I pay after the introductory period?” using the campaign information. If the answer depends on the customer’s circumstances, say so.
Use feedback on shift
Watch how an experienced colleague handles a question. Try it yourself, then ask for one specific piece of feedback. A useful change might be to pause after asking about the household, giving the customer time to tell you what matters.
Working at Atlas / Career progression
What changes
as you progress?
The first step is selling independently. The next is helping someone else do it well. Readiness depends on consistent performance, customer care and the responsibility available on a campaign.
Sales assistant
Show you can explain the offer accurately, handle routine questions and complete the customer’s next step correctly. Your leader should be able to trust the quality of your work across different shifts.
Experienced adviser or coach
Show you can demonstrate a conversation, observe a newer colleague and give feedback they can use on their next attempt. There’s also room to deepen product knowledge if you prefer selling to managing people.
Team leader
Show you can brief a team, keep standards consistent during a shift and spot when someone needs support. Results matter, alongside how you help the whole team improve.
Campaign management
The wider industry route includes planning coverage, developing leaders and reviewing campaign results with a brand partner. Ask at interview which responsibilities are currently available in your region.
Candidate guide / After applying
Already applied?
Start with the advert for your specific role and use the arrangements in your invitation. For your interview, prepare one example from work, sport or volunteering that shows how you respond to people.
Prepare / 01
Bring an example
Think of a time someone was unsure, impatient or unhappy. What did they need? What did you say? What would you try differently now?
Practise / 02
Explain something simply
Pick a service you use. Explain one feature to someone unfamiliar with it, then ask a question to see whether it would actually help them.
Ask / 03
Get the specifics
Ask about the campaign, venue travel, hours, employment status, pay and any commission. Find out who supports you on shift and what your first performance review covers.
Have a question about your application? Reply to the person who sent your invitation and include the job title and city.
01 / Expertise
The questions
behind a sale.
People want to know what a service will cost, what will change and whether it suits them. That’s where our teams start.
Energy
We help customers understand tariffs, charges and contract terms. We explain what switching involves so people can decide whether an offer fits their household.
Broadband
We talk through how a household uses the internet, from working at home to streaming together. Then we explain availability, speed, pricing and installation.
02 / Venue planning
Where the conversation happens.
A good location gives people room to pause, ask a question and carry on with their day. The best format depends on the product, the audience and how much time a customer needs.
Retail parks
People often arrive with a particular shop in mind. A clear introduction helps them decide quickly whether the offer is relevant.
Shopping centres
A consistent stand position gives shoppers a place to return to after browsing. We consider sightlines, access and room for a longer conversation.
Supermarket venues
The opening needs to fit around a shopping trip. We start with a simple question and let the customer decide how much detail they want.
03 / Our approach
From brand brief
to shop floor.
A campaign starts with your commercial priorities and improves through what customers tell us.
Learn the offer
We work through the product, eligibility criteria and customer journey with your team before a campaign goes live.
Make it clear
At each venue, we listen first. We explain the relevant options, answer questions and take customers through the next step when they’re ready.
Bring insight back
We review sales activity alongside the questions people ask, so you can see what’s working and where the offer needs a clearer explanation.
04 / Campaign reviews
What we look for
after launch.
A sales total tells only part of the story. In a partner review, we look at where people engaged, what they asked and what happened after they expressed interest.
A / Interest
Which venues work?
Compare the conversations and completed sales at each location. A busy entrance can produce plenty of interest while a quieter spot gives people more time to decide.
B / Understanding
Where do people pause?
Group recurring questions about price, eligibility or switching. If customers keep asking the same thing, that part of the explanation needs attention.
C / Follow-through
What happens next?
Agree which outcomes the partner can share, such as confirmed orders or completed installations. Use that feedback when planning the next run.
05 / Our footprint
Two regions.
Local teams.
LiverpoolNorth West
Liverpool is our base for North West campaigns. Tell us which towns or retail areas matter to your brand when you brief the team.
BirminghamMidlands
Birmingham is our base for Midlands activity. We discuss local coverage, venue availability and timing before agreeing a launch.
06 / Partner questions
Before we talk.
What makes a product a good fit?
Our focus is energy and broadband. A useful starting point is a clear consumer offer, an audience we can identify and a next step our teams can explain in person.
Can we start in one region?
Yes. Tell us whether Liverpool or Birmingham is the priority. We can discuss an initial campaign in that region and what you would want to learn before expanding.
What if we already have a venue?
Include the location, the dates available and any conditions from the venue operator. We can then discuss the layout, team coverage and how the offer would be presented.
What should we bring to the first call?
A product overview, your intended audience, preferred region and a rough launch window are enough to open the discussion. If you have a specific measure of success, include that too.
07 / Partnerships
Bring us your brief.
Tell us what you sell, who you want to reach and where you’d like to launch. We’ll discuss how a venue campaign could work for your brand.
Prefer to email directly?
Email our team ↗hrd@atlassolutions.uk